All Dahua Products unless specified are covered by a 3-year, Advanced Replacement Warranty to the original purchaser of the equipment.
3 year warranty
3 year Advance replacement
Dahua Cameras, Dahua Recorders, Dahua Thermal cameras, Dahua PTZ, , Dahua Encoders and Decoders, Dahua Switches, Dahua Audio Pickup, Hard Drives.
2-year Advance replacement
Dahua Access control, Dahua Door entry, Dahua Monitors.
Test monitors, Test Meters,
The 3-year warranty starts from your original purchase date.
Products considered faulty within 30 days of receipt will be replaced with a New or Equivalent item.
Products considered faulty AFTER 30 days will be replaced with a New, Equivalent or Manufacturer Refurbished item.
Advance replacement process explained
This service provides a replacement product before the faulty goods are received by Oprema. Providing the unit has not been deliberately damaged or misused, wherever possible the replacement unit will be an identical model to the original. If this isn’t possible due to the model being superseded, then an equivalent will be provided. We will endeavour to match the exact feature set of the original model purchased, but due to continuing advancement this may not be possible and is not guaranteed.
Warranty on advance replacement units continues from the original purchase date-no additional warranty will apply
Advanced replacement items are invoiced to your account, upon receipt of your returned item Oprema shall test the product(s) to confirm the fault. Once the fault is confirmed a credit note will be issued to your account.
Any products returned which are found not to be faulty will be shipped back to you and a credit note WILL NOT be issued and an NFF charge will be applied
The warranty guarantees against defects in parts or workmanship but DOES NOT cover the following: