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Same number, new and improved service



As part of our commitment to providing you the best customer experience in security distribution we have revamped our telephone system for 2018.

When calling Oprema you will now be greeted with a welcome message and a brand new switchboard. You will then be presented with one of six options to direct your call to the required department. The new options are as follows:

1. Sales
2. Technical Support & Returns
3. Accounts
4. Procurement
5. Human Resources
6. All other enquiries

In addition to the switchboard options, our new phone system will also inform you of your place in the technical support queue, should all members of the team be busy. If you haven’t got time to wait for someone to take your call, our new system has the option to request a call back.

As standard, all customers calling our technical support team receive a post call email, summarising the support received, providing them with a documented resource for use with future troubleshooting with similar technical issues.

Please be aware that ALL calls are recorded and logged for training and quality purposes to ensure we continue to provide you with an industry leading customer service.

Call logging allows us to identify the most problematic security products and/or applications for installers. This information is then used when designing training to help us provide our customers with practical courses that aim to bridge the most prevalent knowledge gaps.

We hope that these latest advancements will further improve your experience with us. Please do not hesitate to get in touch should you have any feedback on the new phone system or any of our operations. We look forward to hearing from you!

As ever you can also order from us online at www.oprema.co.uk or by getting in touch with our sales team on sales@oprema.co.uk who will be more than happy to help you with any enquiries.

Posted: 03/01/2018 08:56:09 by Michael O'neill | with 0 comments

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